According to report, users are complaining that Samsung Shop not reading OTP while they are trying to registering and missing Galaxy S10 Promotional offers. Interestingly, the Samsung galaxy S10 models phone has officially released in India on March 6. Users can now buy Galaxy S10e/S10/S10+ and grab the buds at Rs. 4,000. Samsung (Korean Smartphone manufacturer) has given some criteria which will require to activate the Galaxy S10 model Smartphone between 6th March to 31th March 2019 and registered on Samsung Shop App before 31th March. Let’s take have a look at eligibility criteria.
Samsung Galaxy S10 pre-order met gratis Galaxy Buds, in sommige landen https://t.co/eqFdKHO7xh
— GalaxyClub.nl (@GalaxyClub_nl) February 8, 2019
Offers: Get Galaxy S10e/S10/S10+ buds at Rs. 4,999 valid from 6 March to 31th March 2019
This Offer shall not be available for the customers who pre-booked, purchased and activated the Product.
Purchase from Offline Outlets – Customer needs to purchase the new Product during the Offer period and activate by 31st March 2019, failing which the customer shall not be eligible for the offer.
Purchase from Online Outlet – Customer needs to purchase the new Product during the Offer period and activate by 31st March 2019, failing which the customer shall not be eligible for the offer.
Only one Product can be purchased against one mobile number. The Customer has to use the same mobile number to activate the Product and to do first sign-in to Samsung Shop App (to be downloaded from Google Playstore) for redemption of the offer.
In case the customer uses different mobile numbers for activating the Product and for first sign-in to Samsung Shop App, he/she shall not be eligible for the offer and no claims shall be entertained in this regard.
Users complaining, Samsung Shop not reading OTP while registering
I got my pre ordered S10+ today but theres a weird bug with the Samsung Shop app. I can see the offer and when I click check eligibility then the app sends an otp and I wait for it to auto read since theres no way to enter the otp manually. I do get the otp in sms but the app doesnt read the otp at all. I have given it all permissions ( phone, sms, storage etc) and even tried reinstalling the app but it doesnt work. Any ideas?
Pre booked Galaxy S10. Received yesterday…
1. Battery draining way too faster.
2. Not able to redeem galaxy buds because samsung shop doesn’t allow to manually enter OTP and neither automatically registering it even after all permissions given. pic.twitter.com/GnIKG8jDnT
— Ashish Goyal (@Techie_Ashish) March 7, 2019
@SamsungMobileIN Preordered a samsung galaxy s10 plus and got it yesterday itselfl brilliant phone..
But i am unable to redeem my pre order offer of galaxy buds on the samsung shop app as it is unable to read otp from the phone and many facing the same problem
— Arsh (@Arsh2302) March 7, 2019
@SamsungMobileIN Samsung Shop app doesn’t read the OTP, and there is no manual way to enter this. I’m not able to get the promotional offers because of this.
— Vimalan Paul R (@vimalanpaulr) March 8, 2019
Frustrated users giving Single Star reviews to Samsung Shop App in Google Play Store
OTP verification does not work . i got the s10 and when i try to register the device to redeem my galaxy buds , it doesnt give me the option to redeem , but if i use a number not eligible for a redemption it accepts and says not eligible for buds. a cheeky way to hold on to their Samsung buds stock
what a responsible way to handle offers.. the app is not reading the OTP. How can a Giant company like this shows this kind of lame and irresponsible behavior. phone lines are busy for hours.. no reply to emails.chat service sucks. just because they don’t have stocks. they will do this till customer gets fed up. Thanks.
We are researching the matter “Samsung Shop not reading OTP” deeply and we will defiantly post an update, if it will come in future. You can share your own experience while trying to avail the promotional offers, on comment box given below.
You may also read: Samsung Galaxy S10 $50 credit via replacement Promo Code: Issue resolved now