Music Not Playing On Instagram Story Issue Reported In Large Number
In June 2018,Instagram has announced a new feature to its platform to enable users to add soundtrack to their Instagram story. Here’s the details which the company explained about this feature while it was first unveiled.
“When you tap to add a sticker to a photo or video in Stories, you’ll now see a music icon. Tap on it to open a library of thousands of songs — you can search for a specific song, browse by mood, genre or what’s popular and tap the play button to hear a preview. When you’ve selected your song, you can fast-forward and rewind through the track to choose the exact part that fits your story”
Talking more about the feature, it also allows users to choose a song before capturing a video but just launching a camera app on device and press record button, followed by swipe to access the newly-added music option. Once done, users require to search for a song, select a part they like, and finally recording a video with the part of song as background to appear as Instagram story.
Followed by the announcement and inclusion of this feature, millions of Instagram users opted to use Story feature to add a song. However, the sad part is that, this new feature wasn’t available for all people worldwide initially. Here’s a statement by the platform officials regarding this.
“The music sticker is now available as part of Instagram version 51 in select countries, and the ability to choose a song before capturing video is available on iOS only, with Android coming soon…….. we’re working hard to bring it to the global community in the future”
As of now, it’s been approximately 9 months after the feature was launched, but not all users are able to use the option. Many of user’s complaints has been recorded while some of them states some of users have this feature in their account, while others don’t have.
Here’s a few reddit threads from past year 2018:
However, looking through reports in current scenario, the situation seems to be same as well. Some reports even states that the music story feature was available for sometime, however the same got pulled later on. Take a look on some complaints on Twitter.
Music broken on our @instagram story! Anyone else having troubs?
— SENIORITY Senior Pictures Nashville (@SENIORITYPHOTO1) February 26, 2019
@instagram suddenly, when I post a photo in stories, the Instagram music I select is not playing. I select the music, I choose my 15 second segment, it uploads, but it’s then SILENT. I’ve tried different music. SILENT. I have been doing this daily with no issues. Any ideas?
— Terry Timber (@timber_terry) February 26, 2019
@instagram please fix the music in stories! 🙏🙏🙏
— Irina Liakh (@IrinaLiakh) February 26, 2019
lol @ instagram blocking music in our stories now…. 🙄
— ashleigh smith (@ashleighysmith) February 26, 2019
Getting through the problem in deep, it has been found the issue is not actually a device specific. However, as aforementioned that some of users are able to access, while others don’t in same region, the issue even not seems to be a region specific.
@instagram so when is Austria getting the music feature in stories since literally the whole world has gotten it for like a year now…? not only can i not use it i also can’t hear what other people put in their snaps. all i get is “this function isn’t available in your location”
— Avengers: Endgame. 37. 47. 48. (@HOLDONNEWT) February 25, 2019
Since it was officially mentioned that the newly added feature is not available everywhere, it can also be a case that some users who reported the complaints, their region might not have the support yet.
Experts also found that Spotify users are also facing similar issues. Take a look on such report:
@SpotifyCares I saw another individual contact you after losing their Music sticker in #Instagram and I am now having the same problem. Even doing Share > Instagram Stories isn’t working and has no sound.
— 💫gem✨ (@chichitonaru) February 25, 2019
Hey there! Can you tell us more about the music sticker you’re referring to? Could you also let us know the device/OS and Spotify version you’re using? We’ll see what we can suggest /AR
— SpotifyCares (@SpotifyCares) February 25, 2019
Although we have seen a number of users are facing No Sound On Instagram Story issues, however we have not spotted any response from its officials yet. Also, we are regularly checking up updates on this matter and will post them soon.
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